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The original item was published from 3/23/2022 3:19:56 PM to 4/2/2022 12:00:04 AM.

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Posted on: March 23, 2022

[ARCHIVED] New Timeline For City Property Owners Concerned About Their Reassessments

Important Notice

 Mayor Collins announced  today  a timeline for city property owners concerned about their new reassessments,  “If they’re concerned, we want people to come in and talk to us, we want an open, friendly process. Please come and talk to us. We want to help”

  • Property owners have until March 25th to reserve an appointment for an informal, in-person review of their reassessment with the City’s contractor, KLW Appraisal Group, by calling 518-396-5200, Monday thru Friday, 9:00 AM to 3:00 PM. Appointments cannot be made by calling the City Assessor’s Office.  
  • Representatives of the KLW Group will be in City Hall for in-person meetings until March 24th.  After that date meetings will be by phone or Zoom calls. Property owners can also submit photos and information by mail or email after calling the KLW Group at the above number.  
  • The period for informal grievances has not changed and will continue through Friday, April 1st
  • The KLW Appraisal Group will spend April reviewing and processing the information property owners give them during the informal sessions and make adjustments, if appropriate.
  • On May 1st a formal Change Of Assessment letter will go out to property owners whose assessments were changed from the original notifications sent March 1st
  • If property owners are satisfied with the result of KLW’s adjusted assessment sent out on May 1st, they need take no further action. 
  • After May 1st the City Assessor’s Office will begin accepting formal grievances.   For information on making a formal grievance, property owners should call the Assessor’s Office at 518-761-3807, by emailing the Office at or by postal mail:  the Assessor’s Office, 2nd Floor, City Hall, 42 Ridge Street, Glens Falls, NY 12801.  Grievances submitted to the Assessor’s Office will have a final review during May by City’s Board of Assessment Review. 
  • If City Property owners miss the April 1st deadline for informal reviews, or the May 24st deadline for formal grievances, they can still call the Assessor’s Office for information and assistance at 518-761-3807. All paperwork in their grievance package should be in a week before May 24th, if possible.
  • A final Grievance Day will be held on May 24th for property owners to challenge their reassessment before the City’s Board of Assessment Review. 
  • Final rulings by the Board of Assessment Review based on information submitted during May and on Grievance Day will be sent by letter later in June or July. 
  • Further information can be found on the City YouTube channel at:, and

According to Mayor Collins, the convenience of city property owners is paramount.

“We are trying to keep down the number of people that appear in person for Grievance Day,” says City Assessor Susan McEnaney.   People are discouraged from attending in person on Grievance Day “unless they have anything else of great importance to add to their grievance.”  Adding, “The process will go a lot faster if people aren’t reiterating what they have already submitted to the Board of Assessment Review.”  Prior to Grievance Day property owners should make sure that their forms are complete and that any documentation and photographs supporting their grievance are attached and submitted also.

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